Legal Disclaimers
Overview
On this page you will find the terms of service for our products, our privacy policy, how to buy our products and general terms for the use of the SnapGene website.
Product Terms of Service
For information about licenses governing your use of our Products, please see the SnapGene Terms of Service (the "Terms of Service"). By accessing or using the Service, you agree to be subject to the terms and conditions of the Terms of Service.
Read our Privacy Policy
For information about our data practices, please see our Privacy Policy. By accessing or using the Site, you (individually and on behalf of the organization or business entity whom you represent) agree that we can collect and use your information in accordance with the Privacy Policy. For clarity, the Privacy Policy also applies to your use of our products.
How to Buy
A subscription allows registered members (and individuals authorized by the registered member to access the Service) (hereafter, "Authorized User" or "Authorized Users") to access the Service. No matter the role, a subscription is required for each Authorized User. A subscription may be procured through the SnapGene interface (i.e. online checkout process), or in some cases, via an order form entered into between registered member and us (hereafter, the “Order Form”). Please see How to Buy for more information on procuring subscriptions and adding new Authorized Users.
Website Terms
The following additional terms govern your use of the website. Please review them carefully.
Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all our intellectual property rights are reserved.
License to Use Website
You may view, download for caching purposes only, and print pages or documents from the website, provided that:(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.
Disclaimer and Limitation of Liability
WHILE WE ENDEAVOR TO ENSURE THAT THE INFORMATION ON THIS WEBSITE IS CORRECT, WE DO NOT WARRANT ITS COMPLETENESS OR ACCURACY; NOR DO WE NOT COMMIT TO ENSURING THAT THE WEBSITE REMAINS AVAILABLE OR THAT THE MATERIAL ON THIS WEBSITE IS KEPT UP-TO-DATE.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW WE EXCLUDE ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS (INCLUDING, WITHOUT LIMITATION, THE CONDITIONS IMPLIED BY LAW OF SATISFACTORY QUALITY, FITNESS FOR PURPOSE AND THE USE OF REASONABLE CARE AND SKILL).OUR LIABILITY IS LIMITED AND EXCLUDED TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE ARISING UNDER THESE TERMS AND CONDITIONS OR IN CONNECTION WITH OUR WEBSITE, WHETHER ARISING IN TORT, CONTRACT, OR OTHERWISE – INCLUDING, WITHOUT LIMITATION, ANY LOSS OF PROFIT, CONTRACTS, BUSINESS, GOODWILL, DATA, INCOME, REVENUE OR ANTICIPATED SAVINGS.HOWEVER, NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR FRAUD, FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
General Terms
RESOLUTION OF DISPUTES - MANDATORY ARBITRATION AND CLASS ACTION WAIVER
We offer the following process to help you resolve a complaint or Dispute (as defined below) that you may have with GSL BioTech or its Third Party Providers in connection with the use of this Service. Please read this section carefully. Our Customer Service Department, which you can reach at support.snapgene.com can help you resolve most of your concerns. If our Customer Service Department is unable to resolve your complaint or Dispute, you agree to take the following steps to resolve any Dispute you may have with us.
Step 1. Notice of Dispute
You must first try to resolve any complaint or Dispute with us through our Notice of Dispute process. You begin by submitting a "Notice of Dispute" with any supporting documents or other information by U.S. Mail to:
GSL Biotech, LLC
Attention: Notice of Dispute
225 Franklin Street. Fl. 26
BOSTON, MA 02110
A "Notice of Dispute" is a written form in which you provide your name, address, contact information, email address, the facts regarding your Dispute, and the relief you are requesting from us. Once we receive your Notice of Dispute, you and we will attempt to resolve any Dispute through informal negotiation within forty-five (45) days from the date the Notice of Dispute is received by us. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, you or we may initiate an arbitration proceeding or small claims action as described below.
You agree that the term "Dispute" in these Terms of Use will have the broadest meaning possible. It applies to any dispute, action, or other controversy between you and us relating to the Website, the Services, the Terms of Use (or any breach thereof) - whether in contract, warranty, tort, laws or regulation. The term also applies to any dispute over the validity, enforceability, or scope of this arbitration provision.
Step 2: Arbitration
If your Dispute is not resolved to your satisfaction within 45 days from when we received your Notice of Dispute, you and we agree to arbitrate all Disputes between us. The arbitration will take place in the applicable federal or state court in Delaware and be subject to the laws of the State of Delaware. You agree that arbitration will be your sole and exclusive remedy to resolve any dispute with us. The Federal Arbitration Act applies to this Agreement.
By agreeing to arbitrate, you are giving up the right to litigate (or participate in as a party or class member) any and all Disputes in a court before a judge or jury . Instead, a neutral arbitrator will resolve all Disputes.
To read more about arbitration, visit https://www.adr.org/. The American Arbitration Association ("AAA") will conduct any arbitration under its Consumer Arbitration Rules in effect at that time. You can review the Consumer Arbitration Rules here: https://www.adr.org/sites/default/files/Consumer%20Rules.pdf. You may begin an arbitration with us by completing a Demand for Arbitration form, available by clicking here: https://www.adr.org/sites/default/files/Commercial%20Demand%20for%20Arbitration.pdf. The completed form(s) should be returned directly to the AAA. The AAA will assign someone to manage your case. You will be contacted with instructions for continuing the arbitration process. Be sure to keep a copy of everything you send to the administrator of your arbitration or us. If, for any reason, the AAA is unavailable, the parties shall mutually select another arbitration forum which will be governed by the AAA Consumer Arbitration Rules. The AAA rules will determine whether the arbitration will take place through written submissions by you and us, by telephone, or in person.
Class Action Waiver
Any proceedings to resolve or litigate any Dispute in any forum will be conducted solely on an individual basis. Class arbitrations, class actions, private attorney general actions, consolidation of your Dispute with other arbitrations, or any other proceeding in which either party acts or proposes to act in a representative capacity or as a private attorney general are not permitted and are waived by you, and an arbitrator will have no jurisdiction to hear such claims. If a court or arbitrator finds that the class action waiver in this section is unenforceable as to all or some parts of a Dispute, then the class action waiver will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this Dispute resolution section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.
Costs
If you initiate an arbitration proceeding with the AAA, we will promptly reimburse you for any standard filing fee you may have been required to pay by the AAA, once you have notified us in writing and provided a copy of the arbitration demand. However, if we are the prevailing party in the arbitration, we will be entitled to seek and recover our attorneys' fees and costs, subject to the arbitrator's determination and applicable law.
Location Data
This site includes IP2Location LITE data available from https://lite.ip2location.com/.
reCAPTCHA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Our Contact Details
We may give notice by means of a general notice on the website, app, or by electronic mail to your e-mail address on record in SnapGene’s account information. All notices shall be deemed to have been given four days after mailing or 36 hours after sending by email or posting to the Website.
Furthermore, we comply with the Digital Millennium Copyright Act ("DMCA"). Any notices given pursuant to the DMCA shall be given to the GraphPad designated agent via support.snapgene.com or via registered US mail sent return receipt to: DMCA Compliance Agent, GSL Biotech, LLC, 225 Franklin Street. Fl. 26 BOSTON, MA 02110, USA.
You may give notice to GSL Biotech at any time by letter sent by registered mail with return receipt to: GSL Biotech, LLC, 225 Franklin Street. Fl. 26 BOSTON, MA 02110, USA.
Entire Agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.